Poynton High School welcomes your questions, comments and suggestions, please contact us as follows:
To report absence or other queries relating to attendance Tel: 01625 871811 and follow the instructions on the recorded message.
If you have a safeguarding concern, please email firstname.lastname@example.org
If you wish to contact our SENCO, Mr N Jackson, please email email@example.com.
Welfare concerns should be emailed to the Student Support Leader for your child’s year group:
Year 7 Mr A Hunter AHunter@phs.cheshire.sch.uk
Year 8 & 9 Mrs A Riley ARiley@phs.cheshire.sch.uk
Year 10 & 11Mrs Handby AHandby@phs.cheshire.sch.uk
or via firstname.lastname@example.org for any year group.
Specific Subject Progress concerns should be emailed for the attention of your child’s class teacher to email@example.com please add the teacher’s name to the title of your email
Concerns about your child’s general progress should be emailed to the Director of Learning for your child’s year group:
Year 7 Mr E Latch firstname.lastname@example.org
Year 8 & 9 Miss E Keaveney email@example.com
Year 10 & 11 Mrs Dempsey firstname.lastname@example.org
Sixth Form via Mrs Bibby email@example.com
Alternatively, please contact Reception on 01625 871811
To contact Mr Rob Westbrook, Acting Chair of Governors, please use firstname.lastname@example.org or write to him at the school.
To contact Matthew Dean, Headteacher, email email@example.com
If you would like to request a paper copy of the information on the school website please contact us on 01625 871811 or email firstname.lastname@example.org
Please note that for the foreseeable future only essential meetings will be held in school to reduce the risk of transmission of Covid-19. Most meetings will be held on the telephone or online
The TRUE Learning Partnership (TTLP)
Poynton High School is proud to be an academy in The TRUE Learning Partnership. If you have a query regarding TTLP, please use the following contact details;
The TRUE Learning Partnership, Yew Tree Lane, Poynton, Stockport, Cheshire, SK12 1PU
Tel: 01625 871811
Website: The TRUE Learning Partnership
Guidelines for Parental Communication with School
When should I contact school?
As soon as you have a concern! If in doubt, please contact us; we would far rather you contacted us for reassurance over something that turns out to be minor than spend time worrying about something.
I know class teachers are very busy. Is it ok to contact them?
Yes, it is absolutely fine to contact a class teacher if you need to. We only ask that you respect the fact that most teachers teach around 200 students and cannot, therefore, realistically enter into a detailed dialogue over a prolonged period of time with individual parents. The vast majority of instances where parents need to contact teachers can be dealt with via a quick email exchange, so feel free to do this in the first instance. Please also note that, we do not expect teachers to reply to messages outside of working hours.
Can't I just contact the Headteacher if I've got a problem?
Yes, you are always welcome to contact the Headteacher if you feel you need to (by emailing the Headteacher's PA, via email@example.com or calling (01625 871811). At the same time, parents will appreciate that in many circumstances it may be more appropriate for another member of staff who has a more detailed knowledge of the issue to respond in the first instance.
How quickly can I expect a response to my queries?
We aim to respond to queries within two working days.
How do I know who is the best person to contact?
The table below is intended to help parents with information about who to contact in certain, common scenarios. If you are unsure about who to contact, we recommend you call the main school reception on 01625 871811, where our staff will be able to point you in the right direction.
Is there anything else I should bear in mind?
The only other thing we would say is that we understand that sometimes parents or carers may be frustrated about issues that arise and we will always do our best to solve these. Equally, we would much prefer parents or carers to contact us directly with concerns rather than raise them on social media before we have had the chance to respond. At the same time, please understand our staff are trying to resolve your concern and therefore any communication that is sent should not be rude, abusive or aggressive. We do not expect staff to respond to inappropriate communication.